STORE POLICY

Customer Care

We at EVIA have a philosophy that each and every client is more important than anything else. We try to help and give assistance to all our clients in the best possible way. When you purchase something at EVIA, all the team will be eagerly waiting to serve you in the best possible way offering the best possible policies with a smile.

We believe in a positive attitude and relationship between the brand and our clients and we will do everything we can to make sure that the client is satisfied. Please note that our store policy does not allow us to give refund under any circumstance however one can exchange or get a credit note which does not expire without any hesitation.

We hope you will like the EVIA experience.

Privacy & Safety

What is a privacy notice

This notice contains our obligations and promises to you about the different types of personal data we might collect about you when you shop, make contact, or browse with us. It explains how we'll store, handle and protect that data.

What personal data do we collect and when?

We collect the following information about you:

Title
Name and Surname
Email address
Date of Birth
Gender
Contact phone number(s)
Purchase information
Personal information you put on social media
Information you provide in your reviews of us, or survey responses
Delivery address(s)
Billing address

We collect the information in the following circumstances:

When you register to or use our website
When you register to or use our in-store WIFI
When you allow social media sites to provide your data to us
When you contact us by telephone or email
When you enter any event, prize draws or competitions run by us
When completing any of our surveys or leaving us a review
When completing any forms for transactional, employment or other purposes
When you buy products or gift cards/vouchers
When you've given a third party permission to share with us the information they hold about you
When you shop in our stores we may capture your image on our CCTV cameras

How do we use your personal data?

We use your personal data in the following ways:

To enable us to personalise your shopping experience on our sites and in our stores..
To allow us to handle your orders, deliver products and process your payments and refunds (including to ensure secure payment and prevent fraud).
To respond to your queries, return requests and complaints.
To keep a record of when and why you contact us and to keep your contact details up-to-date.
For statistical, analytical or survey purposes - so we can improve our websites and the services we offer you.
To enable third parties to carry out technical, logistical or other business functions on our behalf such as advertising on social media sites you might use and visit (our ability to do this will depend on the privacy settings you have on your social media accounts).
Where you are an existing customer (or you have otherwise given us your data) and have not opted out, or where you have consented, we use your data to send you information about our business and products we think you might like and to notify you of products or special offers that may be of interest to you.
To process your application when you enter a competition promotion or prize draw. (If there are other purposes specific to that competition promotion or prize draw, these will be explained in the applicable Competition Terms & Conditions).

Why are we allowed to handle and store your personal data?

There are number of legal bases which allow us to use your personal data. The following sets out more detailed explanations of the bases we rely on to collect and process your personal data:

If you visit our site and are not an existing customer we might ask for your consent to process your data, so that we can send you our special offers and news.

Our primary use of this basis is when you purchase our products. In this situation it is necessary for us to process your personal data in order to fulfil your order and send your goods to you.

In some circumstances, we may be legally required to collect and process your data e.g. to pass it on to the police if criminal activity is suspected.

It may be necessary to use your data to help us run our business. For example, to action any changes to your account that you request, or to personalise the services we provide - with the aim of improving your customer experience. We will only use your data in these instances, where doing so does not materially impact your rights, freedom or interests.

Consent
Contractual obligations
Legal compliance
Legitimate Interest

How long do we keep your personal data for?

We only keep your personal data for as long as is necessary for the purpose for which it was collected (subject to any legal requirements). Once it is no longer necessary, we will either delete the data, or anonymise it. The use of anonymised data helps us to optimise our customer service.

In order to shop with us online, you must be over 16 years old and we do not knowingly collect personal data from children under 16. However, we encourage parents and legal guardians to monitor their children's Internet usage and to help enforce this notice by instructing children never to provide personal data to us.

Wholesale Inquiries

Become an EVIA Stockist

If you are a retailer and would like to represent EVIA by selling our lovely products in your shop or online store, then we would love to hear from you!

WHAT WE OFFER:

Minimum order value of €4000 net
Minimum order quantity is usually 6 (wonderfully low, we know)

We also have a dedicated trade sales and customer service team who would be happy to advise you on stock and support your business.

Our trade team can be contacted by email on info@eviamalta.com.

Payment Methods

- Credit / Debit Cards
- Offline Payments